Privacy Policy

Sculpt Pro Solutions Ltd (“us”, “we”, or “our”) operates www.sculptprosolutions.com website. This document sets out our privacy policy and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer. By using our website, you agree to the collection and use of information in accordance with this policy.

What information do we collect?

Whilst using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal Information we collect for the purpose of fulfilling your order made with us includes:

  • Full Name
  • Billing Address
  • Shipping Address
  • Order Data
  • Telephone Number
  • Email Address

Personal Information we collect for the purposes of communications (newsletters, marketing or promotional materials) includes:

  • Full Name
  • Order Data
  • Telephone Number
  • Email Address

You may also provide us information by filling in forms on the website or by corresponding with us by phone, email, on social media or otherwise. This includes information you provide when you:

  • Sign up to our mailing list
  • Register for any loyalty scheme that we offer from time to time
  • Request marketing material to be sent to you
  • Contact our Customer Support Team
  • Enter a competition, promotion or survey
  • Send us feedback

Order Data

Your Personal Information is only used to keep you informed of your order and optimise your experience on our site, your Personal Information will be shared with the payment providers (PayPal, Stripe), delivery companies (Royal Mail, DHL & TNT) and with 3rd party review sites (Trustpilot and Customer Reviews). We will use your email address and telephone number for the purpose of informing you of the progress of your order.

Your personal data is handled in accordance with applicable data protection laws.

Log Data

Like many website operators, we collect information that your browser sends whenever you visit our site this is identified as ‘Log Data’. Log Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this information.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that relates to your use of www.sculptprosolutions.com. We will only contact you using this Personal Information if you have given us permission to do so.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many websites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some of the features on our website.

Links to other websites

This Privacy Policy only applies to Sculpt Pro Solutions Ltd. Where there are links to other websites these have their own Terms and Conditions and Privacy Policies that can be viewed on their respective websites.

Security and storage

As a company that does business over the internet, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online to give you confidence when paying by card. All the information you provide to us is stored on a secure server that is not accessible via the internet. We use 256-bit SSL Software to encrypt your personal data before it is transmitted over a web server when you place an order. For your added security all payment transactions are processed automatically by (PayPal, Stripe), and we are not party to your personal credit card or bank details.

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Whilst we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Accessing, correcting or deleting your data

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of our website. If you wish to access or amend any other Personal Data that we hold about you, or to request that we delete any information about you please contact us. At your request, we will have any reference to you deleted from our database.

Data Retention

We only retain the Personal Data collected from a user for as long as the user’s account is active or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Support Team) for as long as is necessary to provide support related reporting only, unless otherwise required by law.

Where we are permitted to send you direct marketing communications, we may retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.

Do we share information with third parties?

Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

However, we share information with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in this Privacy Policy:

  • Companies in the Sculpt Pro Group such as Sculpt Pro Aesthetics Ltd, Maps Media, L Creative who may also be involved in providing services to you
  • Companies that help us fulfil your orders such as payment service providers, warehouses, order packers, and delivery companies
  • Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help combat fraud
  • Companies approved by you, such as social media Sites (if you choose to link your accounts to us)
  • Competition winners on social media
  • Law enforcement agencies, other governmental agencies or third parties if we are required by law to do so

 

 

 

Changes to this Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page. We reserve the right to update or change our Privacy Policy at any time. Please check back frequently to see any updates or changes to our policy.

Your continued use of the website after we post any amendments to the Privacy Policy on this page will constitute your acknowledgment of the amendments and your consent to abide and be bound by the modified Privacy Policy.

This Privacy Policy was last updated (17/07/2020)

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